![]() ![]() Support provides ticket and user management, workflow, and other administrative aspects of the core of your customer service solution. This is the ticketing system and agent workspace – the hub of your support experience. Hope I did not miss anything, I'm very happy to see that this solution is still in use and helpful to other people.Zendesk Support. ![]() You can populate the content based on information in Zendesk e.g. ![]() My implementation can get you the responsive badge very quickly, while the official Facebook responder does not count towards that metric. An auto-reply set up in Facebook is considered as public comment in Zendesk, this can mess with your triggers. Is it still nice to hear that my solution could help a community moderator solution of course also works, but there are several reasons why I think my solution could be the preferred one especially when using Zendesk. I changed my employer last autumn, that's why I don't have access anymore to the account I created this article case this is still relevant, please post your questions not aware of any delays, as soon the ticket is fetched and replied in your Zendesk, it should also update on Facebook. PS: In addition to the nice auto replies you have, the facebook page you manage will also get the very responsive badge quickly :) I hope i could help you a little bit, in case there is something not understandable or missing please let me know □ Voila, after you made this everything should work. □ Password: create an API token in your settings json?ticket=trueīasic Authentication Username: e-mail address + "/token" I know this is not the proper way according to Zendesk documentation, however i saw plenty of forum posts which are using this for example to write internal notes from triggers. This extension will update the ticket itself via an API call.
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